How City Furniture boosted warehouse productivity and retention with a gamification layer
A simple shift in daily operations made teams more motivated, productive, and connected, without changing workflows or adding extra workload.
Download the full case study to discover how Infios WMS software provider and vaibe transformed both performance metrics and the energy on the warehouse floor.
Better results for the client, stronger relationships for the provider
After implementing Infios + vaibe gamification, City Furniture saw:
in overall productivity
in picking performance
in load scanning accuracy
But the numbers only tell part of the story:
Retention improved
Stronger leader–associate relationships
Teams shifted from individual competitions to collaborative shift-based games
Client satisfaction strengthened, reflecting on Infios as the provider
“Partnering with Infios for the gamification process and having it all integrated into a single service has been a game-changer for our management team. It streamlined training and development, making it easy to replicate across our distribution centers.”
Brent Roberts
Managing Director of Operations, City Furniture
A demanding job, impacting retention and productivity
Powering performance across 1 million sq. ft. of warehouse space
In the furniture industry, warehouse work is physically demanding:
Heavy lifting and moving large items
Night shifts
Fast-paced, repetitive tasks
City Furniture faced high associate turnover and needed a way to boost productivity and morale. Their WMS (Warehouse Management System) software provider, Infios, saw an opportunity: use engagement to make daily performance visible, rewarding, and team-driven.
They needed a way to:
Make performance visible and recognized
Create healthy competition
Motivate teams on a daily basis
“We wanted to use gamification to challenge and reward our associates, and do it in a way that was positive for everyone.”
Brent Roberts
Managing Director of Operations, City Furniture
The right partner, the right solution
City Furniture turned to Infios, their Warehouse Management System (WMS) provider, to find a way to improve performance and engagement.
Infios introduced vaibe’s gamification:
Direct integration with the existing WMS
Zero workflow changes
Minimal training needed
Implementation in just 2 weeks
Fast Associate Buy-In
Easy Rollout Across Warehouses
The solution automatically pulled existing WMS data – pick rates, load scanning accuracy, productivity per shift – and turned it into challenges, leaderboards, and rewards that kept teams engaged.
“When Infios brought vaibe to City Furniture, it was the perfect match.”
Vítor Coelho
Customer Success Manager, vaibe
See how software providers are driving client results with gamification
In the full case study, you’ll see how Infios used vaibe gamified engagement layer to:
Deliver measurable results to their client, City Furniture
Strengthen client relationships and retention
Increase the value of their existing WMS without adding new core features